Recently I bought software online that never came. After two weeks and multiple emails since I had paid with Paypal I decided to open up a payment dispute. Within a day the answer was the seller said they shipped the item so I was out of luck (and $50). I then went to all of the review sites I could find and left scathing reviews of the company. I wasn't expecting anything but the process was very cathartic.
Within the hour the company had emailed a gift certificate and was contacting the seller to ensure a complete refund. Hopefully this new found power will not corrupt.
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We did the same thing recently with classmates.com (super scam...). Anyways we filed a complaint with the better business bureau and then threatened to put up bad reviews of them on every social networking site we could find. We got our money back within the day. Oh the power...
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